Privacy Policy
Effective Date: 27 June 2025
1. Introduction
Clarity Flow Studio (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, including our website, downloads, and any related tools or communication channels (“Services”).
We are the data controller of your personal data. This means we are responsible for determining the purposes and means of processing your personal information.
We use trusted third-party providers, including Funnel Sketchers, to store and manage this data securely. These providers act as data processors on our behalf and only process your personal data in line with our instructions and applicable data protection laws.
2. Data We Collect
We may collect the following types of personal data:
- Contact information (name, email address, phone number)
- Business and billing details
- Purchase and account history
- Call or video recordings (e.g., discovery calls or project meetings)
- Support requests or communication with us
For marketing and updates (with your consent):
- Email address and preferences
- Engagement with emails and content
- Viewing and browsing history on our website
3. How We Collect Data
We collect personal data:
- Directly from you (e.g., when you contact us, book a call, download a lead magnet)
- Automatically via our website (cookies, analytics tools)
- From third parties (e.g., platforms you use that are integrated into our service delivery)
4. How We Use Your Data
We use your personal data to:
- Provide, manage, and improve our services
- Process payments and send invoices
- Deliver digital products or services
- Communicate with you about your account, updates or support
- Send relevant marketing communications (only with your permission)
- Comply with legal obligations
5. Legal Basis for Processing
We rely on the following legal bases under UK GDPR:
– Performance of a contract
– Consent (for marketing)
– Compliance with legal obligations
– Legitimate interests (e.g. business operations, fraud prevention)
6. Sharing Your Information
We may share your data with:
- Professional consultants and service providers (e.g., hosting, CRM, invoicing tools, email delivery)
- Third-party platforms integrated into our work (e.g., Canva, Funnel Sketchers, Stripe)
- Legal or regulatory bodies, if required
Note: Third-party use of your data is governed by their respective privacy policies.
7. International Transfers
Some of our service providers are based outside the UK. Where this happens, we use standard safeguards (e.g. Standard Contractual Clauses) to protect your data.
8. Data Retention
We retain your data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. If you cancel your account, we may retain certain information for compliance or legal reasons.
9. Your Rights
Under data protection law, you have the right to:
- Access your personal data
- Rectify incorrect or incomplete information
- Request erasure of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time (if processing is based on consent)
- Complain to the Information Commissioner’s Office (ICO)
To exercise any of these rights, email us at [email protected].
10. Cookies and Tracking
We use cookies and similar tracking technologies to enhance user experience and analyse website traffic. You can manage cookie preferences via your browser settings. For more detail, see our Cookie Policy.
11. Data Security and Storage
We take your privacy seriously and implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse or disclosure.
Your data is securely stored using a third-party platform, Funnel Sketchers, which provides CRM, automation, and data storage services. Funnel Sketchers complies with UK GDPR requirements and uses industry-standard encryption and access controls to keep your information safe.
We also use password protection, secure devices, and access restrictions to ensure your data is only accessible to those who need it to perform their role.
12. Acting as a Data Processor
When we manage CRM or automation tools on behalf of a client, we act as a data processor. In these cases, we follow the client’s instructions and any data processing agreement in place.
13. Complaints
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Copyright 2025 Clarity Flow Studio | Privacy Policy
